Mercedes-Benz Tele Aid
If you require emergency aid, Roadside Assistance or information while you're traveling in a Mercedes-Benz equipped with Tele Aid, the Tele Aid system can put you in touch with the right people, exactly when you need them. Help is only the push of a button away*.
Tele Aid is our new way of using wireless technology to provide Mercedes-Benz owners with location-specific security, information and conveniences.
One push of the SOS button on your vehicles overhead console connects you with a Mercedes-Benz Emergency Response Specialist who will summon help to your precise location, pinpointed by satellite, and stay on the line until help arrives. Or, deployment of any airbag or ETR (Emergency Tensioning Retractor) will automatically transmit an emergency call to our emergency monitoring service.
The wrench button connects you to a Roadside Assistance Specialist who will know where you are and what model you're driving, even before you say a word.
And the i button connects you to a Client Assistance Center Representative, available 24 hours a day to answer any questions you may have.
Tele Aid enables precise vehicle location using multiple Global Positioning System (GPS) satellites. The system offers several advantages over cell phones. It provides the precise location of your vehicle even when you cannot. It facilitates quick location by communicating your vehicle's type and color. And it's a factory-installed system, crash secured with redundant antennae, 3-watt power and automatic notification capability upon SRS (Supplemental Restraint System) deployment.
Connecting Mercedes-Benz owners to emergency aid, Roadside Assistance and information is just the beginning. Your vehicle's Tele Aid system offers several added benefits including Remote Door Unlock, Anti-Theft Alarm Client Notification, Stolen Vehicle Tracking and, available at an additional charge, Route Guidance Assistance. Call your preferred MB retailer or our Client Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372) for more details.
*Tele Aid operates where cellular and Global Positioning System coverage are available. Subscription required for service, airtime and connection charges. First year's monitoring and connection charges plus 30 minutes airtime (which includes the acquaintance call) included at no cost with subscription.